PROFINDER.INFAQ
Questions, answered.
Bookings, payments, verification, Home Help, materials and joining as a pro or vendor.
How do I post a requirement?+
Sign in and go to Post a requirement. Describe the job in one line — our AI drafts a full brief with scope, materials and budget, which you can edit before posting. Add your city and location so we match nearby pros.
Getting started
Is posting a requirement free?+
Yes. Customers post requirements free of cost and receive up to 5 quotes from matched, verified professionals within 24 hours.
Getting started
How does the AI assistant work?+
Type a one-line description of what you need. Our AI drafts a professional brief — category, scope, materials, budget — that you can edit before posting. The Ask ProFinder assistant also answers questions about services, pricing and onboarding at any time.
Getting started
Which cities do you serve?+
We are live across 45+ Indian cities including Mumbai, Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad and Jaipur.
Getting started
Do I need the app?+
No. The website works like an app on your phone, and you can install it from the prompt on the home screen for offline access, faster loading and quick shortcuts to bookings.
Getting started
What is Instant Book?+
Instant Book is for fixed-price jobs like AC service, deep cleaning or pest control. You pick a service, choose a slot, pay the listed price and a verified pro is assigned — no quotes needed.
Bookings
Where do I see my bookings and receipts?+
Open Account, then Bookings for project jobs or Instant bookings for fixed-price jobs. Each confirmed booking has a printable receipt and a GST invoice.
Bookings
Can I reschedule or cancel?+
Yes. Open the booking and choose reschedule or cancel. Cancellation charges depend on how close you are to the slot — the exact terms are shown before you confirm and in our Refund Policy.
Bookings
What if the pro doesn't show up?+
Report a no-show from the booking. Confirmed no-shows are refunded in full within 3 business days, and the pro's rating reflects it.
Bookings
Can I chat with the professional?+
Yes. Every booking has an in-app chat, and you can also reach the assigned pro on WhatsApp from the booking page once the job is confirmed.
Bookings
Do you handle payments?+
Yes. Escrow and milestone-based payments protect both customers and pros. Funds release only on milestone approval.
Payments & invoices
Which payment methods work?+
UPI, debit and credit cards, netbanking and popular wallets, through our payment partner Razorpay. Payment pages are secured by the gateway — we never store your card details.
Payments & invoices
What is escrow release?+
Money you pay is held safely until the work is confirmed. For fixed-price instant jobs, funds release automatically 48 hours after completion unless you raise an issue.
Payments & invoices
Can I get a GST invoice?+
Yes. Every payment generates a GST-compliant invoice with 18% GST on platform service fees, downloadable from your bookings page.
Payments & invoices
How do refunds work?+
Approved refunds go back to the original payment method, typically within 5–7 business days depending on your bank. Full terms are in our Refund Policy.
Payments & invoices
How are professionals verified?+
Every pro completes Aadhaar and PAN verification. Portfolios and past projects are reviewed by our team before the verified badge is issued.
Trust & safety
What if I'm not happy with the work?+
Raise a dispute from your booking. Funds in escrow are held until our resolution team reviews evidence from both sides — typically within 72 hours.
Trust & safety
How is my data protected?+
All data is encrypted in transit and at rest. We never share personal details with a pro until you accept their quote. See our Privacy Policy for details.
Trust & safety
Are reviews genuine?+
Ratings and reviews can only be left by customers who paid for and completed a job on the platform, so every review is tied to real work.
Trust & safety
What is Home Help?+
Home Help is our exclusive vertical for household staff — maids, nannies, cooks, caregivers, drivers and security. You browse verified profiles, shortlist, interview and hire monthly, or book for short-term needs.
Home Help
How are Home Help workers verified?+
Identity and address checks, work history, references and in-person interviews by our team. Profiles show verification status, languages, experience and expected pay before you hire.
Home Help
What if the person doesn't suit my home?+
Replacement support is included for the covered period. Raise a replacement request from your placement and our team proposes fresh matched profiles.
Home Help
Can I buy materials on ProFinder?+
Yes. The shop lists building materials, hardware, tiles, paints and home products from verified vendors, with GST invoicing and delivery tracking.
Materials shop
Who delivers my order?+
The vendor fulfils and ships the order. You can track status from Account, then Orders, and raise a support ticket if anything goes wrong.
Materials shop
Do pros pay to join?+
No. The Free plan is permanent and includes a verified profile and 5 leads/month. Pro and Studio plans add priority listing and unlimited leads.
For pros & vendors
How do I join as a professional?+
Open Become a Professional, request an onboarding call or sign up directly, complete KYC with Aadhaar and PAN, add your portfolio and service cities, and matched leads start arriving.
For pros & vendors
How do I sell as a vendor?+
Apply on the Become a Vendor page with your business details and GSTIN. After approval you can upload your catalogue one by one or in bulk, and start receiving orders.
For pros & vendors
When do professionals get paid?+
Funds release from escrow as each milestone is approved by the customer, and settlements reach your bank account through our payment partner's usual settlement cycle.
For pros & vendors