1. Service bookings
Cancel free of charge up to 24 hours before the scheduled visit — 100% refund to the original payment method or wallet. Cancellations within 24 hours incur a 20% convenience fee. If the professional fails to show, you receive a 100% refund plus a ₹200 service credit.
2. Product orders
You may cancel any product order before it ships. Once shipped, return requests can be raised within 7 days of delivery for unused, original-packaging items. Custom-cut or made-to-order items are non-returnable except for manufacturing defects.
3. Refund timelines
Once approved, refunds are initiated within 24 hours and credited to the original payment method within 5–7 business days (UPI: 1–3 days; cards/netbanking: 5–7 days). Wallet refunds are instant.
4. Partial refunds
If a project is partially completed before cancellation, the professional invoices for verified work done; the balance is refunded to you. Disputes go to our resolution team.
5. Dispute resolution
Raise a dispute from the booking page within 7 days of completion. Our team reviews chat history, milestone photos, and KYC records, and decides within 72 hours. Decisions are binding for fund release; civil remedies remain available.
6. Non-refundable items
Platform convenience fees, GST already remitted to government, and verified site-visit charges for confirmed visits are non-refundable.
7. Contact
For refund queries, email refunds@profinder.in with your order/booking ID. Grievance Officer: Ms. Priya Mehta · grievance@profinder.in · response within 48 hours.